Wilson & Son Jewelers in Scarsdale, NY Open now

Reviews about Wilson & Son Jewelers

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  August 05, 2019, by Carlos Recalde
  Wilson & Son are a classic old-style, service-focused retail establishment. By definition, jewelry is a luxury purchase and so it is reasonable to expect extra care as part of the experience. Wilson & Son takes it to a whole different level. I bought my wife a special anniversary ring, and within two months, one of the diamonds had fallen out. I was just about to put a claim in on my insurance when I decided to call Matt to ask what I should expect from the insurance company. Like a good friend, his immediate concern was for how my wife was feeling, and he asked us to come over, so that he could look at the ring. When we arrived, the entire staff seemed to be aware of our situation. Matt was promptly summoned to come up front, and he immediately announced that I didn't need to contact my insurer. Wilson & Son was going to replace the stone, at no cost to us. Matt said they felt terrible that they had caused so much angst, and that the problem must have been in the manufacture of the ring. This is only one example where they have acted in a manner that is more consistent with true friendship than with a business relationship. The best thing about it is that I do feel like they are friends, and as a result they will always get the first opportunity to help me with gifting opportunities.